Privacy Policy
Effective Date: July 30, 2026
At Webista Api, we are committed to protecting your privacy. This Privacy Policy details how we collect, use, and safeguard the information you provide when using our conversational AI automation platform, API services, and website.
1. Information We Collect
We collect information to provide a sophisticated, personalized, and secure experience on our platform:
- Account Information: Name, email address, phone number, and billing information when you register for a Webista Api account.
- Integration Data: Data from third-party services you connect to our platform (e.g., Meta/Facebook, WhatsApp Business API, Instagram).
- End-User Data: We process conversations and interactions between your automated bots and your subscribers on your behalf. You retain ownership of this data.
- Usage Data: Analytics regarding how you interact with our platform (log files, device information, IP addresses) to ensure service stability.
2. How We Use Your Information
The information we collect is strictly utilized to operate and improve the Webista Api platform:
- To provide, maintain, and deliver the conversational AI and automation services you request.
- To process payments for our Professional and Enterprise tiers.
- To communicate with you regarding service updates, security alerts, and support messages.
- To monitor usage trends to improve the user interface and platform capabilities.
3. Artificial Intelligence and Data Privacy
Webista Api utilizes advanced Generative AI capabilities. We adhere to the highest standards of AI data privacy:
- Zero Training Policy: We do not use your proprietary chat logs, end-user data, or custom knowledge bases to train our foundational models or those of our AI partners (e.g., OpenAI, Anthropic).
- Data Isolation: Your data is isolated and only accessed by the AI models to process real-time inquiries specific to your account's conversational flows.
4. Data Sharing and Third Parties
We do not sell your personal data. We only share information with trusted third parties in the following circumstances:
- Service Providers: Cloud hosting platforms, payment processors, and SMS/Email delivery services essential to our operations.
- Platform Integrations: If you use WhatsApp or Instagram integrations, data is passed to Meta strictly according to their API terms.
- Legal Requirements: If compelled by law enforcement or legal mandate.
5. Your Data Rights
You have the right to access, rectify, or delete your personal data. You may export your subscriber data and conversational flows at any time through the Webista Api dashboard. To request complete account deletion, please contact our privacy team.
6. Security
We employ enterprise-grade security protocols, including AES-256 encryption at rest and TLS 1.3 in transit, to ensure your data remains secure.